Privacy Policy

Last updated March 06, 2026

This Privacy Notice for Texas Home Improvement LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://texashomeimprovement.com, or any website of ours that links to this Privacy Notice
Submit a contact form, request a quote, or communicate with us regarding our home improvement services
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at https://texashomeimprovement.com/contact-us/.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use.

Do we process sensitive personal information?
No. We do not intentionally collect or process sensitive personal information such as racial origin, religious beliefs, or health information.

Do we collect any information from third parties?
We may receive limited information from analytics providers, advertising platforms, and service providers that help us operate our website and marketing systems.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
SMS TERMS OF SERVICE

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you:

Request a quote or consultation
Fill out a contact form
Call or email us
Participate in activities on the Services
Otherwise contact us regarding our home improvement services

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services.

This may include:

Phone numbers
Email addresses
Property addresses
Service or project details you submit through forms

Sensitive Information. We do not process sensitive personal information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your IP address and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services.

This information does not reveal your specific identity but may include:

IP address
Browser type
Device characteristics
Operating system
Language preferences
Referring URLs
Device name
Location data
Information about how and when you use our Services

This information is primarily needed to maintain the security and operation of our Services and for analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Device Data

We collect device data such as information about the device you use to access the Services.

This may include:

IP address
device identification numbers
browser type
operating system
internet service provider
system configuration information

Location Data

We may collect location data based on your IP address or device settings to help us provide location-relevant services and content.

You can disable location collection through your device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide services, communicate with you, improve our website, and comply with legal obligations.

We process your personal information for a variety of reasons, including:

To deliver and facilitate our home improvement services
To respond to inquiries and quote requests
To communicate with you regarding services or appointments
To request feedback from customers
To send marketing or promotional communications (with the ability to opt out)
To deliver targeted advertising relevant to your interests
To evaluate and improve our Services, marketing, and website performance
To identify usage trends and improve the customer experience
To comply with legal obligations and prevent fraud

If you provide your phone number through our website, you may receive calls or SMS messages related to your service inquiry or appointment scheduling. Standard message and data rates may apply. You may opt out of SMS communications at any time.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described below.

We may share your personal information in the following situations:

Business Transfers

We may share or transfer your information in connection with a merger, acquisition, sale of company assets, or financing.

Google Maps Platform APIs

If you use features involving maps or location services on our website, your information may be processed through Google Maps APIs to provide mapping and location functionality.

Service Providers and Business Partners

We may share information with trusted service providers that help us operate our website, marketing campaigns, or communication systems.

These providers may include:

website hosting providers
analytics platforms
advertising partners
CRM or scheduling systems

These partners are contractually obligated to use the data only for services performed on our behalf.

SMS opt in and Phone numbers collected for Communications purposes will not be shared with Third parties and affiliates for Marketing.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we may use cookies and similar technologies.

We may use cookies, web beacons, tracking pixels, and other similar technologies to collect information when you interact with our Services.

These technologies help us:

maintain website functionality
analyze website traffic
measure marketing performance
display relevant advertisements

Third-party service providers may also use tracking technologies to deliver advertisements relevant to your interests.

Google Analytics

We may use Google Analytics to help us analyze how visitors use our website.

Google Analytics may collect information such as:

pages visited
time spent on pages
referring websites
device information

You can opt out of Google Analytics tracking by visiting:

https://tools.google.com/dlpage/gaoptout

More information about Google privacy practices can be found at:

https://policies.google.com/privacy

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information only as long as necessary.

We retain personal information only as long as needed to fulfill the purposes outlined in this Privacy Notice or as required by law.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organizational security measures designed to protect your personal information.

However, no online system can be guaranteed to be completely secure. Transmission of information to and from our Services is at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or solicit data from individuals under 18 years of age.

If we learn that personal information from users under 18 has been collected, we will delete that information.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights related to your personal information, including the right to:

access your personal data
request corrections
request deletion
opt out of marketing communications

You may withdraw your consent at any time by contacting us.

To opt out of marketing communications, you may:

click the unsubscribe link in emails
reply STOP to SMS messages
contact us directly

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers offer a Do-Not-Track feature.

Because there is no uniform standard for recognizing Do-Not-Track signals, our website does not currently respond to them.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of Texas, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	YES
C. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
D. Biometric information	Fingerprints and voiceprints	NO
E. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
F. Geolocation data	Device location	YES
G. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
H. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
I. Education Information	Student records and directory information	NO
J. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	YES
K. Sensitive personal Information		NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

How We Use and Share Personal Information

Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://texashomeimprovement.com/contact-us/, by emailing us at info@mytexashomeimprovement.com, by calling toll-free at 817-585-2761, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@mytexashomeimprovement.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Notice periodically to stay compliant with applicable laws.

When we do, the updated version will include a revised date.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions regarding this Privacy Notice, you may contact us at:

DALLAS / FORT WORTH

1702 Minters Chapel Rd, Suite 116
Grapevine, TX 76051
DFW: 817-585-2761

AUSTIN / ROUND ROCK

6320 E. Stassney Lane, Suite 100
Austin, TX 78744
ATX: 737-204-0534

SAN ANTONIO

(Service Area Only)

Serving San Antonio
& Surrounding Communities
SATX: 210-942-9427

Email: info@mytexashomeimprovement.com

Or visit:
https://texashomeimprovement.com/contact-us/

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request access to, correction of, or deletion of your personal information by visiting:

https://texashomeimprovement.com/contact-us/

14. SMS TERMS OF SERVICE

Terms & Conditions

1) SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2) Types of SMS Communications

If you have consented to receive text messages from Texas Home Improvement LLC (THI), you may receive messages related to the following:

Appointment reminders
Follow-up messages
Conversational messages regarding your service inquiry

Example:

“Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3) Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments, project updates, or account status.

4) Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.

5) Opt-In Method

You may opt-in to receive SMS messages from Texas Home Improvement LLC in the following ways:

Verbally during consultation or customer interactions
Through forms or contact requests submitted on our website

6) Opt-Out Method

You may opt out of receiving SMS messages at any time.

To opt out, simply reply “STOP” to any SMS message you receive.

Alternatively, you may contact us directly to request removal from our messaging list.

7) Help

If you are experiencing issues with SMS messaging, you can reply with the keyword “HELP.”

You may also contact us directly for assistance by visiting: